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Contact Center Turnover By Sarah Hall

Techniques for Contact Centers to Reduce High Turnovers Staff turnover is one of the biggest problems that contact centers face today. It has a huge impact on the costs and the quality of service. According to the 2016 US Contact Center Decision Makers’ Guide from ContactBabel.com – the Average annual turnover rate for a customer service representative (CSR) was…

Communication Concepts By Priscilla J. DuBose

The Importance of Communication Concepts in a Leader-Follow Relationship Communication concepts in the leader-follower relationship are important because they provide a clear presentation of some helpful techniques about how individuals can evaluate their own communication abilities. Most importantly, one can improve his or her own communication skills by adhering to developing and earning trust by…

The Art of Scenario Planning By Dr. David Alexander

Learn to Rehearse the Future with Scenario Planning The board is responsible for the mission, vision and over-arching plans of your organization. Those elected to the board answer a call to be stewards of the ministry’s purpose, health and effectiveness. Board members must seek the Lord’s guidance in all they do, but they must remember,…

Heart and Mind By Zenet Maranara

The Heart and Mind of the Steward Leader The primary consideration in discussing the heart and mind of the steward leader focuses on the person of the steward leader. It starts with the “being” of the person. Scott Rodin refers to it as the “who question” and asks “who am I and whose am I?”…

Employment Engagement By Debra Kellar

Shouldn’t employee engagement come naturally in Christian Organizations? As Christian organizations, we often assume that our mission is so clear and compelling that employee engagement will be high. We do indeed often have an advantage in attracting employees because they genuinely feel called and resonate deeply with our missions. However, many of us have seen…

When Personalities Clash By Megan Pacheco

What is your response when personalities clash? It is always challenging when personalities clash. God’s Word is clear, all of us are “fearfully and wonderfully made” in His image. It’s also clear that we all have been entrusted with different skills and gifts, all for building up one another. Our differences go even a step further…

More on the Steward Follower By Dr. Kip Warton

The Steward Follower Owns the Vision Let me introduce you to the idea of being a ‘steward follower.’  A steward follower is an individual who understands and commits to the owner’s vision, mission, and objectives (MOVs).  What is God’s vision for your work?  Does His mission move you to go to work each day?  Perhaps…

A NEW Church Compensation Tool By Caitlin Edwards

Church Law & Tax to Launch New Church Compensation Tool For more than 10 years, Church Law & Tax has been creating the Compensation Handbook for Church Staff to help churches better understand fair pay for those serving in ministry. The book has helped countless churches plan compensation packages. But it’s become clear a physical book is…

The Urgency of Trust By Dee Ann Turner

The Urgency and Power of Trust In today’s uncertain climate, we see the level of trust people have in leaders of the business and political world declining rapidly.  The Edelman Trust Barometer for 2018 says, “People’s trust in business, government, NGOs and media remained largely unchanged from 2017 — 20 of 28 markets surveyed now…

One Thing We Own By Andrea Leigh Capuyan

The One Thing We Own – Our Mistakes As steward leaders, there is ONE thing we must OWN – our mistakes. UGH! Y’all, I blew it. Here we are. The team is gathered for our monthly meeting. The room is abuzz. The conversation is rich. The meeting’s goal is to provide an opportunity to foster…

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What is CLA?

Christian Leadership Alliance equips and unites leaders to transform the world for Christ. We seek to build the body of Christ by building the people Christ calls to leadership.