Posts Tagged ‘Tenfold’

Contact Center Turnover By Sarah Hall

Techniques for Contact Centers to Reduce High Turnovers Staff turnover is one of the biggest problems that contact centers face today. It has a huge impact on the costs and the quality of service. According to the 2016 US Contact Center Decision Makers’ Guide from ContactBabel.com – the Average annual turnover rate for a customer service representative (CSR) was…

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