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Contact Center Turnover By Sarah Hall
Techniques for Contact Centers to Reduce High Turnovers Staff turnover is one of the biggest problems that contact centers face today. It has a huge impact on the costs and the quality of service. According to the 2016 US Contact Center Decision Makers’ Guide from ContactBabel.com – the Average annual turnover rate for a customer service representative (CSR) was…
Employment Engagement By Debra Kellar
Shouldn’t employee engagement come naturally in Christian Organizations? As Christian organizations, we often assume that our mission is so clear and compelling that employee engagement will be high. We do indeed often have an advantage in attracting employees because they genuinely feel called and resonate deeply with our missions. However, many of us have seen…
When Personalities Clash By Megan Pacheco
What is your response when personalities clash? It is always challenging when personalities clash. God’s Word is clear, all of us are “fearfully and wonderfully made” in His image. It’s also clear that we all have been entrusted with different skills and gifts, all for building up one another. Our differences go even a step further…
A NEW Church Compensation Tool By Caitlin Edwards
Church Law & Tax to Launch New Church Compensation Tool For more than 10 years, Church Law & Tax has been creating the Compensation Handbook for Church Staff to help churches better understand fair pay for those serving in ministry. The book has helped countless churches plan compensation packages. But it’s become clear a physical book is…
The Urgency of Trust By Dee Ann Turner
The Urgency and Power of Trust In today’s uncertain climate, we see the level of trust people have in leaders of the business and political world declining rapidly. The Edelman Trust Barometer for 2018 says, “People’s trust in business, government, NGOs and media remained largely unchanged from 2017 — 20 of 28 markets surveyed now…
More Efficient Recruiting and Hiring By Heather Mausz
4 Steps to a More Efficient Recruiting and Hiring Process Recruiting and hiring new employees is a task every organization has to explore, but ministry-based nonprofits are unique in their needs. When organizations take the time to look beyond requisite skills and prior work experience, they begin to refine their search in ways that help…
Chainsaw or Scalpel? By William A Horton
Chainsaw or Scalpel? Which is the best tool for you? We all know that a chainsaw is used to cut down trees. A scalpel is a tool that a doctor uses to perform surgery. You would never imagine giving a plastic surgeon a chainsaw or a lumberjack a scalpel. Yet, we have all used the…
Generational Diverisity By Arthur L. Satterwhite III
Tapping the Hidden Power of Generational Diversity At The Outcomes Conference 2018 this week, Arthur Satterwhite III and Dr. Kathleen Patterson, Director of the Doctorate of Strategic Leadership Program at Regent University, are teaching a workshop called, #InnovateorDie. They are covering the current leadership issues that are challenging norms and strategies, making the usual ineffective…
How to Engage Millennials By Paul Sohn
How to Engage Milliennials This week, Paul Sohn is speaking at The Outcomes Conference 2018. This week he is helping leaders understand, “How to Engage Millennials in the Workplace.” Paul is the founder of QARA where he guides emerging adults to discover their God-given calling. Paul is a best-selling author of Quarter-Life Calling: Pursuing Your…
Giving Thanks for Those Who Make Us Stronger
Thanks to Those Who Make Us Stronger Through Their Service Christian Leadership Alliance gives thanks for the sponsors and exhibitors of The Outcomes Conference 2018. Today kicks off the conference and we are excited about how God will move this week. This post is in honor of the ministries, organizations and businesses that dedicate their…
What is Christian Leadership Alliance?
Christian Leadership Alliance equips and unites leaders to transform the world for Christ. We are the leaders of Christ-centered organizations who are dedicated to faithful stewardship for greater kingdom impact.
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