Posts Tagged ‘People Managment & Care’

Cultivating a People First Attitude By W. Rusty Faulks

In Business and Life, it’s people first every time! When it comes to organizational effectiveness, a business that works must have a people-first attitude. My question is how do we value people and, by doing so, build a strong business that attracts and retains the right people? How do we create a workplace where people…

Read More

Contact Center Turnover By Sarah Hall

Techniques for Contact Centers to Reduce High Turnovers Staff turnover is one of the biggest problems that contact centers face today. It has a huge impact on the costs and the quality of service. According to the 2016 US Contact Center Decision Makers’ Guide from ContactBabel.com – the Average annual turnover rate for a customer service representative (CSR) was…

Read More

Engaging Volunteers By Ashley Hurley

 Engaging Volunteers: How we’re innovating to serve nonprofits By Ashley Hurley ~ I was working as a young professional in the oil and gas industry. I managed teams, strategized and implemented plans to achieve tough targets. I realized I wanted to use this expertise to assist the nonprofits. I kept asking questions and discovered that…

Read More

4 Ways to Gracefully Let Someone Go by Jeremy Kingsley

By Jeremy Kingsley I hate firing people. My heart always wonders if I could have done more to make it work, or if I should have given them another chance. But  I know that I cannot be a good steward and continue to employ people who don’t meet the organization’s standards or reflect its values.”…

Read More

3.30.15 Last Day to Register: CLA Spring Online Academy

Spring is in the air and the CLA Online Academy is ready to equip you. For those who have never experienced this unique learning experience, CLA’s Online Academy features practical, biblically-based, insights from thought leaders from the front lines in these fields. Our faculty has proven expertise in nonprofit fundraising, leadership, people management, technology and…

Read More

Faith-Based Retirement Plan Survey

Today’s Reality As Christians, we’ve surrendered our right to live for ourselves and now live for Him.  How do we apply that counter-cultural attitude to retirement?  Developing a faith-based retirement plan with Him in mind can change our lives.  Retirement is not only a reward for past service, but a stepping-stone to future ministry. Did…

Read More

CLA Online Academy Winter Session: Registration Closes 1.6.14

The Christian Leadership Alliance (CLA) Online Academy is a dynamic experience that will take the Christian leadership skills of your entire team to the next level of excellence. We make it easy for you to learn, no matter where you are!  There is no better way to start get your new year off to a…

Read More

CLA Online Academy: September 2013

CLA Online Academy Fall 2013 Term Christian Leadership Alliance (CLA) is dedicated to equipping the leaders of Christ-centered nonprofits with the best practices in organizational effectiveness in eight core areas. One of the ways CLA accomplishes this mission is through the CLA Online Academy. This innovative experience is powered by Azusa Pacific Online University, created…

Read More

CLA Webcast 7.25.13: The 5 Languages of Appreciation

Is appreciation in the workplace really the MOST important thing? Discover the tools for successfully communicating gratitude and praise in our upcoming webcast, “Appreciation at Work: Learning to Speak the Five Languages.”Join psychologist and author Dr. Paul White as he shares how you can: Learn the “languages” your employees speak and communicate your appreciation to…

Read More

How to Build a Learning Culture

By Michelle Wilson In order to build a learning culture, Focus on the Family is aware of the need to identify committed, invested individuals during the hiring process. Creating an organizational culture of lifelong learning will be impossible if team members are not committed to the mission. That is why our Recruitment Department created a…

Read More