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Successful Succession Planning Insights By Mark L. Vincent
Successful Succession: Continuous Organizational Leadership I’ve witnessed many succession plans, leadership transitions and led several during my career. These experiences led me to develop a theology of ending well, studying bible story accounts of when leadership succession worked and when it didn’t. I wanted to know if divine guidance was present in any of…
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Generational Diversity By Heather Mausz
Managing Generational Diversity in the Workplace Many employers have preconceived notions about who a person is based on their generation. Perhaps they see Millennials as entitled or Baby Boomers as stuck in their ways, and it’s hard to imagine how a generation with a reputation for enjoying less work and more play can coexist with…
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Titles Matter to Donors By John Curtis
What Titles Matter to Donors? Russell James, Ph.D. at Texas Tech University has recently completed a study of the Effectiveness of Fundraiser Job Titles. “His findings should give your Development Department reason to pause and, perhaps, move away from organization-centered titles to more gift-focused titles… his research shows that titles DO matter.” In the past,…
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Contact Center Turnover By Sarah Hall
Techniques for Contact Centers to Reduce High Turnovers Staff turnover is one of the biggest problems that contact centers face today. It has a huge impact on the costs and the quality of service. According to the 2016 US Contact Center Decision Makers’ Guide from ContactBabel.com – the Average annual turnover rate for a customer service representative (CSR) was…
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Employment Engagement By Debra Kellar
Shouldn’t employee engagement come naturally in Christian Organizations? As Christian organizations, we often assume that our mission is so clear and compelling that employee engagement will be high. We do indeed often have an advantage in attracting employees because they genuinely feel called and resonate deeply with our missions. However, many of us have seen…
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When Personalities Clash By Megan Pacheco
What is your response when personalities clash? It is always challenging when personalities clash. God’s Word is clear, all of us are “fearfully and wonderfully made” in His image. It’s also clear that we all have been entrusted with different skills and gifts, all for building up one another. Our differences go even a step further…
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A NEW Church Compensation Tool By Caitlin Edwards
Church Law & Tax to Launch New Church Compensation Tool For more than 10 years, Church Law & Tax has been creating the Compensation Handbook for Church Staff to help churches better understand fair pay for those serving in ministry. The book has helped countless churches plan compensation packages. But it’s become clear a physical book is…
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More Efficient Recruiting and Hiring By Heather Mausz
4 Steps to a More Efficient Recruiting and Hiring Process Recruiting and hiring new employees is a task every organization has to explore, but ministry-based nonprofits are unique in their needs. When organizations take the time to look beyond requisite skills and prior work experience, they begin to refine their search in ways that help…